Pharmacy Network http://www.pharmacyreviewer.com/media/reviews/photos/thumbnail/300x300s/6c/f2/d8/295_pharmacynetwork_1267455574.jpg
Editor review
| Overall rating | 3.5 | |
| Product quality / site reliability (weighting = 40%) | 3.0 | |
| Ease of website use and range (weighting = 5%) | 4.0 | |
| Price (weighting = 30%) | 5.0 | |
| Customer service (weighting = 10%. Optional) | 3.0 | |
| Speed of delivery (weighting = 15%) | 2.0 |
Pharmacy Network Review
Sells mostly non-controlled medicines, although they currently sell some borderline drugs such as modafinil. Shipping can take 3 weeks.
User reviews
Average user rating from: 29 user(s)
| Overall rating | 4.1 | |
| Product quality / site reliability (weighting = 40%) | 4.0 | |
| Ease of website use and range (weighting = 5%) | 4.5 | |
| Price (weighting = 30%) | 4.0 | |
| Customer service (weighting = 10%. Optional) | 4.5 | |
| Speed of delivery (weighting = 15%) | 4.0 |
PNI Top notch!
PNI were recommended to my by my friend, she said their service was very good and their medications were of excellent quality. I placed an order with them and I must say I was very pleased with the overall service. Two days after placing my order I e-mailed them for my tracking number and received a prompt response from "Cherie" in the form of an e-mail with my tracking number that I was able to trace all the way to my addres via USPS webiste. The medications arrived in 10 days and were of top quality. The overall service and value for money is second to none! They have my custom for sure, I will be back for more very soon.
| Overall rating | 4.2 | |
| Product quality / site reliability (weighting = 40%) | 4.5 | |
| Ease of website use and range (weighting = 5%) | 5.0 | |
| Price (weighting = 30%) | 4.5 | |
| Customer service (weighting = 10%. Optional) | 3.0 | |
| Speed of delivery (weighting = 15%) | 3.0 |
Last updated: April 19, 2013
Top 100 Reviewer - View all my reviews (1)
PNI Problems
I have been buying beta-blockers from these guys for seven years and a couple of times have had delivery problems but generally they have been pretty good. Certainly the prices and quality are there for me. The most recent issue was an order I placed at the beginning of March which only just arrived. From what I understand they had a mess up with shipping numbers at India customs. Looks like I am getting 50% additional meds sent out for free as compensation. Not scammers or thieves in my book.
They are thieves will take your money and you get nothing
SCAM. THIEVES
| Overall rating | 0.5 | |
| Product quality / site reliability (weighting = 40%) | 0.5 | |
| Ease of website use and range (weighting = 5%) | 0.5 | |
| Price (weighting = 30%) | 0.5 | |
| Customer service (weighting = 10%. Optional) | 0.5 | |
| Speed of delivery (weighting = 15%) | 0.5 |
Buyer
Do not order from this company
They are thieves will take your money and you get nothing
SCAM. THIEVES
| Overall rating | 0.5 | |
| Product quality / site reliability (weighting = 40%) | 0.5 | |
| Ease of website use and range (weighting = 5%) | 0.5 | |
| Price (weighting = 30%) | 0.5 | |
| Customer service (weighting = 10%. Optional) | 0.5 | |
| Speed of delivery (weighting = 15%) | 0.5 |
THIEVES!
THESE PEOPLE ARE OUT AND OUT THIEVES. STOLE $170+ FROM ME AND MY BANK GIVES NO PROTECTION ON ECHECKS.
| Overall rating | 0.5 | |
| Product quality / site reliability (weighting = 40%) | 0.5 | |
| Ease of website use and range (weighting = 5%) | 0.5 | |
| Price (weighting = 30%) | 0.5 | |
| Customer service (weighting = 10%. Optional) | 0.5 | |
| Speed of delivery (weighting = 15%) | 0.5 |
PNI = Scam
The last reviewer is correct. Orders will not be fulfilled and your money will not be refunded. Pharmacy Network (PNI) is now just a scam to steal your money.
Then everything went sideways.
Anyone that deals with Indian businesses or knows a bit about the country can tell you that it is an extremely volatile place to try doing business. Something happened that shut them down but they have left the web page up to collect what stragglers they can for an easy payday. Let everyone you know that you think may be ordering on line not to use them any more...now if only I could find a place that doesnt need a script with pricing that isn't 5x higher.
| Overall rating | 0.5 | |
| Product quality / site reliability (weighting = 40%) | 0.5 | |
| Ease of website use and range (weighting = 5%) | 0.5 | |
| Price (weighting = 30%) | 0.5 | |
| Customer service (weighting = 10%. Optional) | 0.5 | |
| Speed of delivery (weighting = 15%) | 0.5 |
Sad to see them go
I had ordered from them 3times with no issue, my sister had ordered twice. The prices were out of this world expecialy when you account for not needing a script ($50) or a visit to the doctor and a script ($150).
Then everything went sideways.
Anyone that deals with Indian businesses or knows a bit about the country can tell you that it is an extremely volatile place to try doing business. Something happened that shut them down but they have left the web page up to collect what stragglers they can for an easy payday. Let everyone you know that you think may be ordering on line not to use them any more...now if only I could find a place that doesnt need a script with pricing that isn't 5x higher.
| Overall rating | 0.5 | |
| Product quality / site reliability (weighting = 40%) | 0.5 | |
| Ease of website use and range (weighting = 5%) | 0.5 | |
| Price (weighting = 30%) | 0.5 | |
| Customer service (weighting = 10%. Optional) | 0.5 | |
| Speed of delivery (weighting = 15%) | 0.5 |
Do not order from here
SCAM! SCAM! SCAM! Same experience as the other bad reviews. Ordered 5 weeks ago still waiting for Medication. Sent three e-mails no response.
| Overall rating | 0.5 | |
| Product quality / site reliability (weighting = 40%) | 0.5 | |
| Ease of website use and range (weighting = 5%) | 0.5 | |
| Price (weighting = 30%) | 0.5 | |
| Customer service (weighting = 10%. Optional) | N/A | |
| Speed of delivery (weighting = 15%) | 0.5 |
Fraud
Straight up fraud. They probably don't even dispense medications.
| Overall rating | 3.7 | |
| Product quality / site reliability (weighting = 40%) | 5.0 | |
| Ease of website use and range (weighting = 5%) | 4.5 | |
| Price (weighting = 30%) | 4.5 | |
| Customer service (weighting = 10%. Optional) | 0.5 | |
| Speed of delivery (weighting = 15%) | 0.5 |
PNI was great in 2010 and 2011 but no longer
I used PNI in 2010 and 2011. I placed an order using eCheck 8/3/2012 and have not received my order. I called and received no answer. I emailed and received no reply. I used the online form and received no reply. They used to be great, but am afraid they have turned to the DARK-SIDE and are take your money and say "have a good day". DO NOT TRUST THEM. I asked my bank to try to reverse the charge, I have not heard back from them (since I just put the request in). Good luck with that one bud.
| Overall rating | 4.0 | |
| Product quality / site reliability (weighting = 40%) | 5.0 | |
| Ease of website use and range (weighting = 5%) | 5.0 | |
| Price (weighting = 30%) | 5.0 | |
| Customer service (weighting = 10%. Optional) | 1.0 | |
| Speed of delivery (weighting = 15%) | 1.0 |
jude
I've ordered several times without a problem until resently when they stopped accepting Visa without giving a reason even though when I emailed them "Cherie" responded by saying they would be accepting Visa again when they resolved technical problems. They currently only accept payment by e-check & I'm not sure if that would be safe to use since you have to give your bank account number. If anyone has paid them by e-check let us all know how it turned out. It has always taken about 4 weeks to get my orders and I always received the correct items but now I'm just concerned about the e-check issue.
| Overall rating | 0.9 | |
| Product quality / site reliability (weighting = 40%) | 0.5 | |
| Ease of website use and range (weighting = 5%) | 3.0 | |
| Price (weighting = 30%) | 1.5 | |
| Customer service (weighting = 10%. Optional) | 0.5 | |
| Speed of delivery (weighting = 15%) | 0.5 |
SCAM
SCAM! SCAM! SCAM! Waited two months, never got my medicine or my money back! Customer service number NEVER answered! Customer service emails promised to reissue drugs and then refund money, neither were done. Reported to better business bureau! DO NO DEAL WITH COMPANY!!!
| Overall rating | 0.5 | |
| Product quality / site reliability (weighting = 40%) | 0.5 | |
| Ease of website use and range (weighting = 5%) | 0.5 | |
| Price (weighting = 30%) | 0.5 | |
| Customer service (weighting = 10%. Optional) | 0.5 | |
| Speed of delivery (weighting = 15%) | 0.5 |
Still Waiting 1 1/2 months!! No Responce!! Don't
So Pissed!!! Was recomended by a friend who had good Luck, but not me!!! Still waiting, no one to talk to and phone number just a fax!!!Over a month and a half, e-mailed several times but nothing!!! Don't Order from PNI!!!!!
| Overall rating | 1.8 | |
| Product quality / site reliability (weighting = 40%) | 1.0 | |
| Ease of website use and range (weighting = 5%) | 2.0 | |
| Price (weighting = 30%) | 4.0 | |
| Customer service (weighting = 10%. Optional) | 0.5 | |
| Speed of delivery (weighting = 15%) | 0.5 |
Still hoping
I wish I had checked this site before ordering. I placed an order on July 5th, and, have yet to receive it. They answered my email twice, but, then stopped. Now, when I email, it bounces back with mailbox full error. I sent 2 messages from their website. But, no response.
| Overall rating | 0.5 | |
| Product quality / site reliability (weighting = 40%) | 0.5 | |
| Ease of website use and range (weighting = 5%) | 0.5 | |
| Price (weighting = 30%) | 0.5 | |
| Customer service (weighting = 10%. Optional) | 0.5 | |
| Speed of delivery (weighting = 15%) | 0.5 |
scam
Same experience as the other recent reviews. I paid for the EMS tracking option, and had to email a few times to get a tracking number that exists nowhere. Money down the drain. DO NOT USE this "pharmacy".
Also the contact number on the website for tracking assistance is fake. The number links though to an answering machine in an office somewhere in Asia probably. While the prices here look cheap, so too is the service and reliability. Honestly, if you buy from this site you may as well be throwing you money down the drain.
| Overall rating | 1.2 | |
| Product quality / site reliability (weighting = 40%) | 0.5 | |
| Ease of website use and range (weighting = 5%) | 0.5 | |
| Price (weighting = 30%) | 2.5 | |
| Customer service (weighting = 10%. Optional) | N/A | |
| Speed of delivery (weighting = 15%) | 0.5 |
DO NOT USE THIS COMPANY
I like other reviewers paid for express EMS delivery which should have taken 5-8 days and promises a tracking number. It has now been 3 months and still no package. I have emailed "Cherie" in the service area over 10 times. The tracking number she provided was not linked to any courier company. Then I was advised it is USPS. That tracking number was also invalid. No reply as to what is the real tracking number is or where the package has gone.
Also the contact number on the website for tracking assistance is fake. The number links though to an answering machine in an office somewhere in Asia probably. While the prices here look cheap, so too is the service and reliability. Honestly, if you buy from this site you may as well be throwing you money down the drain.
They responded to 2 emails and then silence.
Do NOT ORDER from Pharmacy Network.
| Overall rating | 1.1 | |
| Product quality / site reliability (weighting = 40%) | 0.5 | |
| Ease of website use and range (weighting = 5%) | 0.5 | |
| Price (weighting = 30%) | 2.5 | |
| Customer service (weighting = 10%. Optional) | 0.5 | |
| Speed of delivery (weighting = 15%) | 0.5 |
Scam Country
I'm surprised to see this outfit in your favorable review list. I placed an order and paid for express (EMS) shipping. EMS shipping advertised to take 5-7 days. One month later Have yet to receive the order. No contact numbers nor any way to find them. Very poor customer service.
They responded to 2 emails and then silence.
Do NOT ORDER from Pharmacy Network.
| Overall rating | 1.3 | |
| Product quality / site reliability (weighting = 40%) | 0.5 | |
| Ease of website use and range (weighting = 5%) | 0.5 | |
| Price (weighting = 30%) | 3.0 | |
| Customer service (weighting = 10%. Optional) | 0.5 | |
| Speed of delivery (weighting = 15%) | 0.5 |
Very Disapointed
I placed an order in mid October, its now December and I never got anything. I emailed them and get indirect answer for a first couple times, I emailed them again but no response what so ever. Their phone does not work, No way to contact. They just ignored me.I lost about 100$ to them. Very very disappointed
| Overall rating | 1.4 | |
| Product quality / site reliability (weighting = 40%) | 0.5 | |
| Ease of website use and range (weighting = 5%) | 0.5 | |
| Price (weighting = 30%) | 3.5 | |
| Customer service (weighting = 10%. Optional) | 0.5 | |
| Speed of delivery (weighting = 15%) | 0.5 |
Do not order from here
I ordered from here more than 6 weeks ago. I got one thing I ordered and not the other two medications. I contacted via email several times with no response and their 24hr tracking phone number is not in service. I would not order from them ever again.
| Overall rating | 4.0 | |
| Product quality / site reliability (weighting = 40%) | 4.5 | |
| Ease of website use and range (weighting = 5%) | 4.5 | |
| Price (weighting = 30%) | 4.5 | |
| Customer service (weighting = 10%. Optional) | 4.0 | |
| Speed of delivery (weighting = 15%) | 1.5 |
Not bad
Slow but sure and the prices are right, if you can find what you want. No benzos or scheduled stuff. They do guarantee delivery and will resend. Figure on a month to get it in the states. They ship out of india.
| Overall rating | 4.9 | |
| Product quality / site reliability (weighting = 40%) | 5.0 | |
| Ease of website use and range (weighting = 5%) | 5.0 | |
| Price (weighting = 30%) | 5.0 | |
| Customer service (weighting = 10%. Optional) | 5.0 | |
| Speed of delivery (weighting = 15%) | 4.0 |
These Guys are Great
I used Pharmacy Network a few times now and have always had good service and received what I ordered except once but they corrected it immediately .. no fake stuff here.. they stock Tramadol which most internet pharmacies don't and have a full range of cancer meds.. it is best though to use the faster service option although all deliveries are made through US Postal. These guys are genuine and I love the fact you actually get the name of the person you are emailing so they like to build personal relationships from what I can see. That's professional service and marketing.
| Overall rating | 4.8 | |
| Product quality / site reliability (weighting = 40%) | 5.0 | |
| Ease of website use and range (weighting = 5%) | 4.0 | |
| Price (weighting = 30%) | 5.0 | |
| Customer service (weighting = 10%. Optional) | 5.0 | |
| Speed of delivery (weighting = 15%) | 4.0 |
The best medication webiste!
I have used this webiste many times now and I must say that the service just gets better and better. Their medications, packaging and delivery is first class as is their customer service! Definitely highly recommended!
| Overall rating | 4.5 | |
| Product quality / site reliability (weighting = 40%) | 4.0 | |
| Ease of website use and range (weighting = 5%) | 5.0 | |
| Price (weighting = 30%) | 5.0 | |
| Customer service (weighting = 10%. Optional) | 4.0 | |
| Speed of delivery (weighting = 15%) | 5.0 |
Decent so far
Ordered with the express courier service and the pills turned up five working days later. Was sent a tracking number on request which allowed me to track the package all the way from India although I did have to phone parcelforce as the given number didn't work on the web tracker. Enquiries were dealt with within 24 hours in a professional manner. Only taken a few of the meds I ordered so far but they do exactly what it says on the tin. I would recommend these guys for their quick delivery, cheap prices and good service. The meds they provide seem to be the real deal aswell which is always nice ;)
For some reason it took the pharmacy 2 weeks to get it in the mail, but once they did it was here in less than a week ( I did pay for EMS courier ). From what I can tell, the actual pharmacy is a different entity the pharmacy-network.com ...... So pharmacy-network.com was not responsible for the delay. I gave customer service a 3 because it takes a couple days for them to get back to you, and I gave Speed of delivery a 3 for the delay in shipment. But to be fair, EMS delivery was a fast as promised. I will do business again.
| Overall rating | 4.1 | |
| Product quality / site reliability (weighting = 40%) | 4.0 | |
| Ease of website use and range (weighting = 5%) | 4.0 | |
| Price (weighting = 30%) | 5.0 | |
| Customer service (weighting = 10%. Optional) | 3.0 | |
| Speed of delivery (weighting = 15%) | 3.0 |
Worth the wait .. High quality
I like this site because you have total control over what medication you want. You are able to choose the manufacturer. I have researched tadalafil quite a bit and came to the conclusion Cipla was the best manufacturer, and their Tadacip 20mg is the best Cialis generic. I went ahead and ordered Tadacip by Cipla, and that is exactly what I got!!!
For some reason it took the pharmacy 2 weeks to get it in the mail, but once they did it was here in less than a week ( I did pay for EMS courier ). From what I can tell, the actual pharmacy is a different entity the pharmacy-network.com ...... So pharmacy-network.com was not responsible for the delay. I gave customer service a 3 because it takes a couple days for them to get back to you, and I gave Speed of delivery a 3 for the delay in shipment. But to be fair, EMS delivery was a fast as promised. I will do business again.
| Overall rating | 4.2 | |
| Product quality / site reliability (weighting = 40%) | 5.0 | |
| Ease of website use and range (weighting = 5%) | 3.0 | |
| Price (weighting = 30%) | 5.0 | |
| Customer service (weighting = 10%. Optional) | 2.0 | |
| Speed of delivery (weighting = 15%) | 2.0 |
worth the wait for the prices
Great prices, good selection. May not have the greatest service and shipping took approx 4 weeks, but my order did arrive and products were the real thing.
| Overall rating | 3.5 | |
| Product quality / site reliability (weighting = 40%) | 4.0 | |
| Ease of website use and range (weighting = 5%) | 3.0 | |
| Price (weighting = 30%) | 5.0 | |
| Customer service (weighting = 10%. Optional) | 1.0 | |
| Speed of delivery (weighting = 15%) | 1.0 |
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bill is a member of the Pharmacy Reviewer forum
Total Posts: 6 Reputation Score: 10 User Title: Junior Member |
|
i sentd in review to day cause i did not here back
i just got my 2nd order never dit get e mail back phone wont work i got both order i placed so al in al at least i got what i order just hope theres never trouble wit a order
| Overall rating | 2.3 | |
| Product quality / site reliability (weighting = 40%) | 1.0 | |
| Ease of website use and range (weighting = 5%) | 2.0 | |
| Price (weighting = 30%) | 5.0 | |
| Customer service (weighting = 10%. Optional) | 1.0 | |
| Speed of delivery (weighting = 15%) | 1.0 |
|
BILL is a member of the Pharmacy Reviewer forum
Total Posts: 6 Reputation Score: 10 User Title: Junior Member |
|
NOT SO GOOD 3ND ORDER placed may 6th no email back
e mailed then have heard nothing back frist order when great phone numbet don,t work no resonts to emails like i said frist order when great
(PNI Ref J337) Tadalafil (Tadacip, Cialis) Cipla 4 tabs 20 mg : 26 : 104.00
| Overall rating | 4.2 | |
| Product quality / site reliability (weighting = 40%) | 4.0 | |
| Ease of website use and range (weighting = 5%) | 4.0 | |
| Price (weighting = 30%) | 5.0 | |
| Customer service (weighting = 10%. Optional) | 4.0 | |
| Speed of delivery (weighting = 15%) | 3.0 |
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bill is a member of the Pharmacy Reviewer forum
Total Posts: 6 Reputation Score: 10 User Title: Junior Member |
|
frist order when good there
the money change over like the other one said i order was good shape most pills worked necer had to call them or email them happy with them try diff pills to start some work better than others these seem to work best for me
(PNI Ref J337) Tadalafil (Tadacip, Cialis) Cipla 4 tabs 20 mg : 26 : 104.00
| Overall rating | 4.9 | |
| Product quality / site reliability (weighting = 40%) | 5.0 | |
| Ease of website use and range (weighting = 5%) | 4.0 | |
| Price (weighting = 30%) | 5.0 | |
| Customer service (weighting = 10%. Optional) | 4.0 | |
| Speed of delivery (weighting = 15%) | 5.0 |
Took a chance, and it paid off.
found these guys and saw their prices. they are the cheapest I have found anywhere. I became immediately suspicious, but figured it would be worth a shot. I got my order in less than 1 week, and both items have proven their effectiveness. they lost points on ease of use and customer service because the site is a bit cumbersome, and it took 2 days to get a response from them. (by the time they answered the shipment was here.) Will most certainly order again.
But Pharmacy Network gave me several reasons to hesitate before ordering. Their FAQ claims that they are "owned and administered by PNI Pharma Group, a leading European Pharmaceutical Organization based in Gibraltar". And yet, when I searched the internet, I got fewer than ten hits on the company--hardly what I'd expect from a "leading" organization. (Heck, a search of my name gives dozens of correct hits, and I am not even running a business.) They offer no address (Portland House, Gibraltar appears to be merely a mail-drop, with hundreds of diverse businesses using it), no telephone number for ordering (only for tracking), and online chat support always seems to be "offline" (unavailable). To make matters worse, their FAQ starts out reasonable, then zings you with warnings about transactions in Malaysian currency, and then preemptively scolds you, saying "We will not tolerate credit card charge backs under any circumstances" promising that they'll work it out with you via their "structured reship and refund procedure". Yea, but we still really don't know who they are or where they live. Okay, maybe they have had some difficult customers, but does that really warrant the fine print in their "terms and conditions" whereby you pledge never to bring legal action of any kind against them? Has that actually been a problem? And what about the part where they (repeatedly) warn against credit card fraud, and threaten that "your name and identifying information about you may (at our discretion) be published."? They're really playing hardball here, and that last bit would be flat-out illegal in the USA! In their favor, Pharmacy Network does accept both MasterCard and Visa, whereas many others only accept Visa (or demand wired cash), and this suggested to me that they were meeting MasterCard's anti-scam requirements, and that made them somewhat more legitimate from my (perhaps ill-advised) viewpoint.?
So I went ahead and ordered a handful of different medicines. Pricing was in some cases only half what some of the top-rated pharmacies here on pharmacyreviewer.com are asking, for example, a pack of ten vardenafil 20mg pills costs $15. And most prices are low even if you order just a few pills. In some cases a generic brand was parenthetically named; in other cases, although the major brand was named, it was clear that a no-name generic would be shipped. Although I had legitimate prescriptions, there was no need to submit them to Pharmacy Network (only required for delivery to Germany and Canada). I received email confirmations at the time of placing my order, and again at the time of billing.
Upon placing my order, they used their own approximate currency conversion rate to change my order to Malaysia Ringgits, (1:3.5), which favors the pharmacy by a small amount. When my credit card was billed two days later, the banks used the exact conversion of the moment. At the end of the month, my bank statement showed the merchant as being "DISCOVERE" from "KUALA LUMPUR", and indicated the transaction in Malaysian Ringgits. And my bank added a 3% "foreign transaction fee" which is just my bank being greedy (I'll avoid the political commentary that I'm feeling the urge to put here). None of this was a surprise, all was outlined on the Pharmacy-Network website and FAQ.
Twelve business days after placing my order (18 calendar days), the medicine arrived, discreetly packed, and signature required. Easily within the timeframe promised on their website. The package return address named "Supreme Suppliers" of Mumbai, India, which seems to have a bad reputation from consumer postings elsewhere on the web, but I have no complaints. The medicines were exactly as I expected, mostly major-brand products, and they seem to work well. All medicines had a year or more before their expiry dates. The Kamagra tablets had the manufacturer's holographic seal, and the tiny generic vardenafil proved its potency in characteristic fashion. See the photos I've posted on photobucket.com, under my username "mks-magician":
i961.photobucket.com/albums/ae91/mks-magician/pharmacy-network/PN-KamPkg.jpg
i961.photobucket.com/albums/ae91/mks-magician/pharmacy-network/PN-VarPkg.jpg
i961.photobucket.com/albums/ae91/mks-magician/pharmacy-network/PN-VarTab.jpg
I am pleased with the value offered by pharmacy-network.com, the range of products offered on their website, the ease of use and organization of the website, and the speed of delivery. I have not received any junk-email or sales phone calls, nor noted any unauthorized charges on my bank card, to date. I penalized them several ratings-stars for poor customer service (limited phone and contact info), a couple stars for their website because of the threatening tone, a star for reliability because they did not inspire confidence, and a star for delivery because 18 days is still a long while to wait for medicine, even if within the promised period, and $18 is a lot for airmail, especially for smaller orders, and is over 10-times the actual postage applied to the parcel. But overall, this was a satisfactory merchant, and I will most likely be ordering again. I wish they were more upfront with their identity, location, and contact information.
| Overall rating | 4.0 | |
| Product quality / site reliability (weighting = 40%) | 4.0 | |
| Ease of website use and range (weighting = 5%) | 3.0 | |
| Price (weighting = 30%) | 5.0 | |
| Customer service (weighting = 10%. Optional) | 1.0 | |
| Speed of delivery (weighting = 15%) | 4.0 |
Super-cheap pricing but questionable business prac
In short, I got what I ordered, at a very low price. US$50 minimum order; $18 registered airmail shipping to most countries (courier delivery available at higher cost); additional charges of a couple percent for currency exchange, plus (depending upon your bank/credit card) possible charges of a few percent for foreign transaction fees.
But Pharmacy Network gave me several reasons to hesitate before ordering. Their FAQ claims that they are "owned and administered by PNI Pharma Group, a leading European Pharmaceutical Organization based in Gibraltar". And yet, when I searched the internet, I got fewer than ten hits on the company--hardly what I'd expect from a "leading" organization. (Heck, a search of my name gives dozens of correct hits, and I am not even running a business.) They offer no address (Portland House, Gibraltar appears to be merely a mail-drop, with hundreds of diverse businesses using it), no telephone number for ordering (only for tracking), and online chat support always seems to be "offline" (unavailable). To make matters worse, their FAQ starts out reasonable, then zings you with warnings about transactions in Malaysian currency, and then preemptively scolds you, saying "We will not tolerate credit card charge backs under any circumstances" promising that they'll work it out with you via their "structured reship and refund procedure". Yea, but we still really don't know who they are or where they live. Okay, maybe they have had some difficult customers, but does that really warrant the fine print in their "terms and conditions" whereby you pledge never to bring legal action of any kind against them? Has that actually been a problem? And what about the part where they (repeatedly) warn against credit card fraud, and threaten that "your name and identifying information about you may (at our discretion) be published."? They're really playing hardball here, and that last bit would be flat-out illegal in the USA! In their favor, Pharmacy Network does accept both MasterCard and Visa, whereas many others only accept Visa (or demand wired cash), and this suggested to me that they were meeting MasterCard's anti-scam requirements, and that made them somewhat more legitimate from my (perhaps ill-advised) viewpoint.?
So I went ahead and ordered a handful of different medicines. Pricing was in some cases only half what some of the top-rated pharmacies here on pharmacyreviewer.com are asking, for example, a pack of ten vardenafil 20mg pills costs $15. And most prices are low even if you order just a few pills. In some cases a generic brand was parenthetically named; in other cases, although the major brand was named, it was clear that a no-name generic would be shipped. Although I had legitimate prescriptions, there was no need to submit them to Pharmacy Network (only required for delivery to Germany and Canada). I received email confirmations at the time of placing my order, and again at the time of billing.
Upon placing my order, they used their own approximate currency conversion rate to change my order to Malaysia Ringgits, (1:3.5), which favors the pharmacy by a small amount. When my credit card was billed two days later, the banks used the exact conversion of the moment. At the end of the month, my bank statement showed the merchant as being "DISCOVERE" from "KUALA LUMPUR", and indicated the transaction in Malaysian Ringgits. And my bank added a 3% "foreign transaction fee" which is just my bank being greedy (I'll avoid the political commentary that I'm feeling the urge to put here). None of this was a surprise, all was outlined on the Pharmacy-Network website and FAQ.
Twelve business days after placing my order (18 calendar days), the medicine arrived, discreetly packed, and signature required. Easily within the timeframe promised on their website. The package return address named "Supreme Suppliers" of Mumbai, India, which seems to have a bad reputation from consumer postings elsewhere on the web, but I have no complaints. The medicines were exactly as I expected, mostly major-brand products, and they seem to work well. All medicines had a year or more before their expiry dates. The Kamagra tablets had the manufacturer's holographic seal, and the tiny generic vardenafil proved its potency in characteristic fashion. See the photos I've posted on photobucket.com, under my username "mks-magician":
i961.photobucket.com/albums/ae91/mks-magician/pharmacy-network/PN-KamPkg.jpg
i961.photobucket.com/albums/ae91/mks-magician/pharmacy-network/PN-VarPkg.jpg
i961.photobucket.com/albums/ae91/mks-magician/pharmacy-network/PN-VarTab.jpg
I am pleased with the value offered by pharmacy-network.com, the range of products offered on their website, the ease of use and organization of the website, and the speed of delivery. I have not received any junk-email or sales phone calls, nor noted any unauthorized charges on my bank card, to date. I penalized them several ratings-stars for poor customer service (limited phone and contact info), a couple stars for their website because of the threatening tone, a star for reliability because they did not inspire confidence, and a star for delivery because 18 days is still a long while to wait for medicine, even if within the promised period, and $18 is a lot for airmail, especially for smaller orders, and is over 10-times the actual postage applied to the parcel. But overall, this was a satisfactory merchant, and I will most likely be ordering again. I wish they were more upfront with their identity, location, and contact information.


