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poppy13..i'm sure i've answered this before, it might not have been you though.
If that's the messgae you got, then it means something was changed on the medical questionaire.
ANY change AT ALL from the defaults, will send it for review, and you'll have to start over again.
This is easily done, with a stray cursor etc..and has been done many, many times by lots of people.
With regards to the reply, 3 days isn't too bad to be honest, some of us are now over a week, with one guy over 2.
They are supposedly out of action until tuesday..when they will start clearing orders.
Time will tell I suppose..it's most certainly not ideal by any standard.
Your email coming back..(this is important) did you use a .com address?