I live in Ontario Canada. I currently have 3 orders with Starlite. According to Jim, my orders were send out on Jan 9th, Jan 11th and Feb 6th. So far I have not received ANY of them. I emailed him, the answer I got was keep checking for my mail especially junk mails. I have been checking every day, not even a seizure slip from the government. Anybody else experienced the same problem before? I was told Starlite was reliable, but I have seen none of that as far.