I went to pick up my Ambien 10mg Thursday 8/17 and the pharmacy tech told me some one already picked it up. I only go when I can get a ride since i have no care i had not been in CVS for 2 weeks. What a mess!!
I had them pull the sign out log and the medication was definitely picked up by someone with my last name.
Their verification process is already shoddy, no ID is needed and the tech say: "Ms. **** your adress still *******? Every time customer never really listens and just says "yes" and takes the medication.
I was able to get my medication filled, but what about the poor customer who got my Ambien? what if she was picking up cardiac medication or a medication for a child. I asked them to find her so she could get that medication back and her right medication.
I also asked them to require a photo ID anytime my meds are picked up and strongly suggested they do for sll pick-ups but 2 days later when I picked up my water pill no asked for my ID just the address verification. hen you think about it they givrWhich is no verfication when both times they ask if you still at your address. I listen now, but I see customers just go okay and off they go.
This pappen Thursday, and they did not honor my ID request Saturday.
I am going to call the pharmacy board and explain what happened and report this, because as i type this out the ramications of this shoddy way of verifying a person could have serious ramofications especially if a child got thr Ambien, most people trust the pharmacist and probably do not even check the label.
I cannot do it anymously because the reveiw board would need the names to reseach the sin out sheets and check with the other person.