I need Some Help about this kind of customers.

[drsam]

this side is Dr. Sam I want some help because I am Doctors few days back one customers comes on my website and place the order and I provide him xanax 2mg. as he want and he use this meds but now he said to me I want my money back when I ask the reason then he said to me have no effect because he take Xanax for pain relief purpose. Advice me should I refund him or not.

Thanks

[tinmuning]

If the customer asked for Xanax and you provided him the real one (and provided that the meds aren't expired yet), it doesn't matter whether it worked for him or not as long as you gave him the correct medication. As an online purchaser, the customer should know the risk of buying medication online. Besides, most patients who buy online do not have prescriptions and often "self-medicate", thus they aren't sure that they are getting the appropriate medication for their condition (like taking Xanax for pain).

Keep all records of you transactions with the customer (email, order forms, etc.) just in case he pursues his complaint. Now, if he asked for the particular brand "Xanax" and you gave a generic counterpart without the customer's consent (while advertising that you're selling the Xanax brand), then that's another story.