Paypal has wronged me. It has been brought to my attention that a few people on this site occasionally read what I have to share. This is excellent! I promise to make my report as objective as unbiased as possible. Nevertheless, a recent negative experience with paypal has motivated me not only to take action against them, but to launch a campaign against them with the intention of harassing them, wasting their resources, and hopefully ultimately hurting their bottom line. If I can prevent even ONE person from using the services of these vultures with a god complex, then I have accomplished my mission.
I have already begun a systematic call in to argue my case in point with their customer service reps both in customer solutions and collections departments. I will use some of my free time to waste their phone time. Having worked in customer service, I am aware that reps cannot hang up on me without putting their own jobs in jeopardy, since the customer is always right, and only the customer can rightfully end the call (have you ever noticed when calling reps at any company that you are the one to hang up, even if it seems like they are ending it? That's for a reason. Because calls are monitored and recorded. Reps can be fired for hanging up on customers).
Second, I have filed a complaint with the better business bureau.
Third, I have begun drafting a letter explaining my case to send to my congressional representatives. Congress, even if they are not made aware of the duplicity and wrongful actions of paypal, will at least suffer a full mailbox of mail from me explaining my experience---over, and over, and over, until I finally hear back from them.
The people on my facebook account will all be made aware of the problem. Perhaps I can reach at least one of them.
Finally, it occurred to me that the members of PR should know about this story. If I can prevent even one member of PR from using PR, I have hurt Paypal's bottom line, and so accomplished my mission.
On June 1st I received an email from paypal. Apparently, my account had been linked to a prior account with a different email address from seven years ago. I owed 16 dollars, and until I paid up, my account was "limited" meaning in essence that it was frozen. This, I discovered, was non-negotiable. No one I spoke, not supervisors, no one, would be willing to write off the debt, erase the debt, or even negotiate a compromise. Although we constantly berate credit card companies and banks for their unfair debit card fees and high interest rates, we must never forget that at least banks are willing to negotiate a complex. They think highly of themselves. But they are not so stupid that they will reject a settlement payment. If I owe a bank $3,000, then they are usually willing to accept some sort of graduated repayment plan if it's current, or, if it's close or has been already charged off, they will accept a settlement. But not paypal. No. Not paypal. They are special. They are PERFECT. And they uphold customers to this perfect standard. No amount of money can ever be charged off, ever, no matter how long ago it occurred.
Let me explain. In 2004, seven years ago, that's right, seven years ago, I had an account with paypal. I sold some medical equipment on the internet through ebay. Customers complain---they always complain---and ebay sided with the buyer instead of the seller, as they always do (never, EVER sell anything on ebay unless you are willing to accept complete and total losses on any and all things you sell based on the fact that ebay is heavily biased in favor of the buyer) Paypal, instead of hearing my story, fronted ebay the money for payback. Then they stuck me with the bill. The amount was $62. I refused to pay and closed the account.
Then, five years later, in 2009, I opened a new paypal account with a different email address. BUT, I provided my same birthday and SOCIAL SECURITY NUMBER. Here I am, again. But do they ask me to pay up then? No. They are happy to receive me back as a client of paypal. And all is well. They make tons of money off my transactions for two years. But then, suddenly, randomly, out of the frigging blue, an internal review of records catches their mistake. Oh no---it's the same person from back in 2004!!!! So what does Paypal do. Do they say, oh, shit, we should have caught that back in 2009, and charged him? No. Do they say, well, it's only $16 (or $62 depending on which customer service rep I talk to, confusing the problem even more) let's write it off because he gave us his information in good faith openly and honestly back in 2009, it's our fault we didn't catch it, and it's a negligible amount of money compared to what we're making off of him anyway. Do they do this? No.
What do they do?
They freeze my account, and stick me with a bill. A bill I can't even get a straight answer on the amount. I call in, and say, no, I won't pay. They say fine, you're still limited. So I call back, several days later, and say, "fine, I'll pay the $16 fee you said I owe in your email, just unfreeze my account please". They say, "no, actually, you owe $62, and until you pay THAT, you're limited". I say "okay, what assurance do you have that tomorrow you don't arbitrarily come up with a new number for me to pay, extorting even more money from me?"
"Well," they said, "we can offer no assurance. But until you pay, your account is limited". No bargaining, nothing. So I ask a supervisor to call.
A supervisor calls me back. She doesn't know what the hell is going on, is not authorized to unfreeze my account, change the fee, or even collect frigging payment!!! She doesn't even know what I owe them!!! "You'll have to speak to collection," she says. "Then why the f%@# did you call me back? Go f@#% yourselves" I said and slammed the phone down.
That's the last communication I had with them. I got online at better business bureau, and filed a complaint. The next step is writing my congressman.
Paypal is such a behemoth, the left hand doesn't know what the right hand is doing. Not atypical for a large company. But they have such a GOD complex, they think they can operate with complete and total impunity, extorting unlimited amounts of money from untold numbers of clients. In my book, that makes them worse than any drug cartels. At least a drug dealer will not approach you today, and say "oh, I was conducting a records review, and remember that coke you bought seven years ago? well actually, I gave you half a gram too much, and until you pay me the $25 it was worth many many years ago, I won't sell you anymore". No, because unlike paypal, they know they are not GOD. They may be flawed, they may be violent, they may overcharge you, they provide a dangerous addictive substance that kills you. That's fine. They never claimed to be perfect. But not Paypal. No, not paypal. They are PERFECT, and you must be the perfect client for them to do business with them.
If you have any business sense, I urge you to stay away from Paypal. If you have any moral outrage, I urge you to complain to the better business bureau for injustices they no doubt would have committed against you had you joined their organization. For their impunity, they deserve to be reigned in. If you have a moment, write your senator or congressman and tell them that they must be put in check.
At the very least, if you join them, let me give you a warning---join at your own risk. You give them your most private information, your loyalty, your honesty, and ultimately share your money with them for doing business, and instead of rewarding your good deeds, they punish your mistakes. Stay the hell away from this parasitic company. And watch the papers. Some day, if I have my way, they will be put in check. They wil[/B]l be reigned in my Congress, or the appropriate federal organization.