After having a bad experience with monegram online (which I understand is quite common), I've been doing it in person ever since using a red phone, which has worked great. The last time I used it, I was asked for an ID when completing the transaction. That's the first time it's happened to me, and so I asked the teller why they were asking me for it now when they never had in the past. She said that it's a new policy that ID will be required for not only receiving but sending as well. Has anyone else had that experience?