Magnus...I just went through something similar with USPS. It was a nightmare and I swear the people that work there are total idiots. I know they are hard working but I told a lady at the desk that I had a package for pick up and she literally did'nt know what I was talking about! I kid you not. I was soooo frustrated I finally got the supervisor involved who told me my letter was on the truck for delivery!! WTF! Incompetence!! Anyways I chased the package for like 2 days from the post office back to the shipping center (10 miles from my home). I told the supervisor when the mailman comes back with my package to please have it held so I can pick it up!! Easy enough right. Well the guy did bring it back at the end of his day and of course she did'nt have it held. It was finally shipped back to sender....are you kidding me. It was a total joke. I was so mad. Anyways I'm waiting on another one now which is not moving at all on the USPS tracking site. Could be delayed cause of New Years but this has been the worst experience with USPS i have ever had. Wish i could use Fed-Ex everywhere!