Hey, guys--I think I initially posted this in the wrong forum area (the USA sub-forum), and I apologize. Just getting oriented to the site. Here's the situation:
This is my first post, so please let me apologize in advance if my question is uninformed. I've read the forum rules at length and don't think my question breaks decorum at all--it's a general shipping concern.
Anyway, here goes: I am in the state of Georgia, USA. For the last year or so, I have ordered prescriptions from Health Solutions Network. When I order them, they forward me to a storefront called doctorscripts.net -- I fill in the required information, and then it usually goes quite well from there: I send in a money order, HSN confirms receipt, the pharmacy processes the meds, a tracking number is provided, and the item is dispatched via Priority Mail.
Well, here's the deal: I know that my medicine (tramadol) has been filled, and I was provided with a tracking number on May 12. My order "shipped" on May 12, but the only thing the tracking number reveals on the USPS is "Electronic Shipping Info Received," and this for a week now. I queried the Post Office, and they said they are not in possession of the package yet, and that it hasn't been scanned.
I tried to do the "live chat" thing with HSN, and there are never any representatives available--I've tried nine or ten different times. So then, I tried the "live chat" thing with doctorscripts.net and was told my order number was invalid. When I copied/pasted my order confirmation to verify that my order number was indeed valid, there was no response.
Who do I contact about this? Do I need to call the pharmacy that filled the medication? I have no insurance and suffer from chronic renal colic, so it's important I get what I've paid for, of course. Any help from you guys is most appreciated, and again, my apologies for the newbie question.