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Pharmacy Reviewer - Online Pharmacy Reviews


Easy MD  Hot PDF Print E-mail
Editor's rating
4.0
out of 5
Reviewed by:
pharmacyreviewer

View all my reviews
Friday, 22 June 2007
Average user rating: 0.0 
User reviews
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Pharmacy name: Easy MD
Website address: http://www.easy.md
Shipping costs worldwide ($): FREE
Situated in: USA
Year Founded: 2002
image
Stocks over 1100 brand name and generic equivalent products and now has online order tracking.

An American online pharmacy selling the usual drugs like Cialis, Soma, Ultram and Viagra but also a wide range of mental health drugs.
Editor review : Easy MD Review
26 of 30 people found the following review helpful

Overall rating (weighted)
4.0
Reliability
4.0
Ease of website use and range
4.0
Price
4.0
Customer service
4.0
Speed of delivery
4.0
Our test order went through fine. Lots of good advice on the site as well.
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Last updated: Saturday, 15 September 2007


User reviews

Average user rating from: 59 user(s)

Overall rating (weighted)
2.7
Reliability
2.6
Ease of website use and range
3.2
Price
2.9
Customer service
2.6
Speed of delivery
2.2
 

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0 of 0 people found the following review helpful

Very Reliable Pharmacy, Thursday, 19 August 2010

Written by T.D.

Overall rating (weighted)
4.8
Reliability
5.0
Ease of website use and range
5.0
Price
5.0
Customer service
5.0
Speed of delivery
4.0
I have to say that the first time I used Easy MD pharmacy I was a little worried, having read some negative reviews...but I have used them repeatedly now on about 4-5 occasions and I have nothing but good things to say about them. I live in the Eastern US and (from the date of actual shipment) it takes me 10 days exactly to receive my medications...I have had to wait about 5-6 days at times for them to fill and ship the order, but with free shipping I hardly mind- I would HIGHLY recommend this pharmacy!
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0 of 0 people found the following review helpful

Only one I'll shop at., Wednesday, 28 July 2010

Written by therese corday

Overall rating (weighted)
4.8
Reliability
5.0
Ease of website use and range
5.0
Price
5.0
Customer service
5.0
Speed of delivery
4.0
I wouldn't buy from any other online pharmacy, except of course my high-price prescriptions which I order from a great Canadian pharmacy at a fraction of the U.S. drug store costs.

From EasyMD, I buy medicine I have been subscribed, but in longer-lasting quantities than I get from continual costly doctor visits. It is all prescribed medicine, but getting it from EasyMD instead Wal-Mart saves me worlds of car fuel, footwork, frustration, effort, and time.

It can take a while to receive an order, not always, depending on what you ordered, but the customer service is amazing, no waiting on the phone, they are immensely courteous, and they make all orders good. I've used this online provider for almost 2 years. Can only say that anyone who is terribly unsatisfied with the waiting, just go to your doctor, get a written prescription in your hand and take it to the corner drug store for a product delivered instantaneously.

This online pharmacy does not provide controlled substances, so anything that you can order from EasyMD, you can get from your doctor and local pharmacy with no trouble.
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2 of 2 people found the following review helpful

Excellent service, slow delivery, Saturday, 22 May 2010

Written by g

Overall rating (weighted)
4.4
Reliability
5.0
Ease of website use and range
5.0
Price
5.0
Customer service
5.0
Speed of delivery
2.0
I was beginning to worry after 3 weeks that my order had become waylaid. I called, and was told that a new shipment would be sent out immediately, but if I received the original order, to please call. It arrived after another week and I called immediately to cancel the reshipment. Within 3 weeks, the replacement shipment was also received!! I think this is an extremely reliable, friendly and cost effective company. Just ensure you place your order at least 5 weeks before you run out of whatever you are taking.
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4 of 4 people found the following review helpful

Slow but polite and reliable, Monday, 03 May 2010

Written by G

Overall rating (weighted)
4.4
Reliability
5.0
Ease of website use and range
5.0
Price
5.0
Customer service
5.0
Speed of delivery
2.0
I placed an order on March 23 and it arrived today, May 3. I had to call to cancel the reshipment. I think they may be a bit optimistic about their delivery times, but I do believe they are a reliable, legitimate company. Also, I find the staff to be always friendly, sympathetic and helpful. You just have to plan ahead.
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2 of 2 people found the following review helpful

Very Slow shipping, Saturday, 01 May 2010

Written by Jeff Dominguez

Overall rating (weighted)
1.8
Reliability
1.0
Ease of website use and range
3.0
Price
3.0
Customer service
1.0
Speed of delivery
1.0
I was told 10 business days and my order would arrive. Its been 17 business days now and I still havent seen my order. I was was told the volcano in Iceland has affected the delivery of my meds. If and when it arrives, I'll let you know.
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2 of 2 people found the following review helpful

Easy md , Saturday, 24 April 2010

Written by Morgan

Overall rating (weighted)
2.1
Reliability
3.0
Ease of website use and range
4.0
Price
1.0
Customer service
1.0
Speed of delivery
2.0
I ordered clomid from easy md and it took three weeks for it to arrive not 10 days as they promise on there website I live in Cary,N.C. but besides that the company has great prices not sure about there customer service though it's not the best.
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4 of 5 people found the following review helpful

Scammers and Hackers, Wednesday, 31 March 2010

Written by Susan

Overall rating (weighted)
1.2
Reliability
1.0
Ease of website use and range
3.0
Price
1.0
Customer service
1.0
Speed of delivery
1.0
I had ordered a medication from this company a couple years ago. It actually arrived, but after a couple months. I tried to order the same medication a year ago, but I never received the order, even though they charged my credit card. In the last year, my CC information was stolen, so I got a new card with a new number.

Imagine my surprise when I got an order confirmation from them today! They had somehow gotten my new card number and charged another order. I haven't even visited that site for months. How could this happen?!

I immediately called my CC company and told them what had happened. The charge was indeed showing, but had not posted so I could not dispute the charge yet. Then I emailed EasyMD's "customer service." I got a very inflammatory response back from Mark Henry, the apparent owner of the company, who called me delusional and other insulting things and tried to tell me that they were a reputable company. Right. He made no offer to refund my money. We wrote back and forth and after a couple emails said that he had refunded my money after the first email. We'll see.

He provided my shipping address, which was correct. He gave the IP address from which I supposedly ordered and it was not mine; in fact when I traced it, it is an invalid IP address. He then produced a tracking number from the last order and showed that when looked up on the USPS website, that it was delivered. Or rather, an order was delivered to my zip code.

Wow, what a skank. Forging orders and phishing for credit card information? This is beyond creepy. I'm going to file a complaint with the feds on this one.
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2 of 2 people found the following review helpful

SLOW But TRUST, Saturday, 27 March 2010

Written by lepadatu gheorghe

Overall rating (weighted)
4.8
Reliability
5.0
Ease of website use and range
5.0
Price
5.0
Customer service
5.0
Speed of delivery
4.0
I received my proscar after a month but everything is all right!Buy with trust.I am from Romania.Thank you!
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3 of 3 people found the following review helpful

it works but takes a while, Thursday, 25 March 2010

Written by mike

Overall rating (weighted)
3.4
Reliability
4.0
Ease of website use and range
4.0
Price
5.0
Customer service
1.0
Speed of delivery
1.0
I ordered two meds and it took about 2 months. I was never able to contact them via phone. However, I did the meds and they were of sufficient quality.
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5 of 5 people found the following review helpful

easyMD, Thursday, 25 February 2010

Written by Mr.K.

Overall rating (weighted)
1.0
Reliability
1.0
Ease of website use and range
1.0
Price
1.0
Customer service
1.0
Speed of delivery
1.0
As I stated before,for over 3 months I could not get anywhere with easyMD about getting my money back.
After calling Instabill at 603-436-1270 and explaining my situation,1 day later I have the whole amount credited back to my acc.
This is the only way to get your money back,unless you want to hear the same song from Chris or Lee, week after week after week with no results.
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4 of 4 people found the following review helpful

easyMD-SCAM, Wednesday, 24 February 2010

Written by Mr.K.

Overall rating (weighted)
1.0
Reliability
1.0
Ease of website use and range
1.0
Price
1.0
Customer service
1.0
Speed of delivery
1.0
easyMD IS A SCAM,unless you are ordering aspirin.Everything else will be on back order till you die!
I have been going at it with them since Nov 5th,that's when the payment been processed.Than I found out the meds are on back order,and it will take a month or two for them to be in(we are talking 3 different medications).
On Dec 20th,2009 I've canceled my order and asked for a refund.
It is now Feb 23rd 2010,every week I have been promised my money to be back in my acc. by the end of the week or early next week.
Same story,they are having problems with e-check,and it should be fixed shortly.
Here is a copy of my conversation with easyMD today;
Chris [18:04]: Welcome to our real-time support chat. How can I help you today?
Mr.K. [18:04]: Order 20480795
I am getting very tired with you people.
Let me guess,I will not get my money back this week.I know,I should have it by the end of this week.O,wait,no no it will be there sometimes next week,RIGHT?
What are you people trying to pull here???
WHERE IS MY MONEY????
Chris [18:05]: One moment please, let me check for the information.
[18:07]: Your money is in transit and you should expect the amount to hit your account in next 2-3 Business days.
[18:08]: We apologize for the inconvenience for the delay.
Mr.K. [18:09]: And Friday you will tell me ,"sometime next week".Yah,I know this song by heart.
Chris [18:10]: No, you should receive it.
Mr.K. [18:10]: K.

Today after I spoke with them,I've contacted Instabill.They are to get back to me tomorrow.Let's see where that will take me.
All I know is that I will NEVER order from eastMD again
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3 of 3 people found the following review helpful

TERRIBLE COMPANY, Wednesday, 03 February 2010

Written by Katie

Overall rating (weighted)
1.0
Reliability
1.0
Ease of website use and range
1.0
Price
1.0
Customer service
1.0
Speed of delivery
1.0
I've been going through the same thing they told me 5-9 days after my echeck cleared and the money would be returned to my account which i was ok with. Then said that their systems are down. Been giving me the run around for weeks. Their Customer Service Reps suck and act like they know nothing and cant give you information to talk to someone that could. I used my bank account and it went through a company called instabill. Called the number 603-436-1270 spoke with peggy and she said she will contact the bank and it should be back into my account within three business days. Talked to her not 5 minutes after I talked to one of their CS Reps He told me that their systems are down and that it could take up to another month. He had nothing to say when I told him about talking to instabill and asked why they could have it done withing 3 days when they just keep giving me the run around telling me another 2 days then it was a week then after that week they told me another week then after that i called instabill then contacted them again withing a 15 minute period and was told a month. Apparently these people know nothing and unless you talk to someone at instabill there is nothing you can do about it. i wish i would have found all these sites reporting it as a fraud before i ordered luckily i came across the number for instabill and they helped me. if not i would be waiting months like many people apparently are. The only people that have problems are the ones that go to get their money back and are given the run around. call instabill and they will take care of it 603-436-1270
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1 of 1 people found the following review helpful

STAY AWAY--FAR AWAY from them!!!, Sunday, 31 January 2010

Written by anonymous

Overall rating (weighted)
1.0
Reliability
1.0
Ease of website use and range
1.0
Price
1.0
Customer service
1.0
Speed of delivery
1.0
Plain and simple, these people stole my money. That is how it is, unless they actually refund it. It is amazing that they've been getting away with this robbery. The only pay option was echeck, not credit card or paypal. That alone should have been a clue for me, but I ordered anyways. Big mistake. I've been getting the run-around about my items being back-ordered. They charged my bank account right away, according to my bank. So, don't believe them that they won't charge you until they ship!!! Also, obviously it did NOT take a long time to process my money.
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1 of 1 people found the following review helpful

You'd have to be crazy to use EasyMD, Friday, 29 January 2010

Written by JB

Overall rating (weighted)
1.8
Reliability
1.0
Ease of website use and range
2.0
Price
3.0
Customer service
2.0
Speed of delivery
1.0
Ordered November 15th 2009 and was told products were back ordered. They charged my card and apparently shipped said items on January 12th 2010. As of January 28th they have not yet arrived. Never using them again!
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1 of 1 people found the following review helpful

I was ripped off too, Wednesday, 27 January 2010

Written by Meg

Overall rating (weighted)
1.0
Reliability
1.0
Ease of website use and range
1.0
Price
1.0
Customer service
1.0
Speed of delivery
1.0
I ordered Prozac on the 5th of December 2009. My payment was deducted from my checing account on the 10th. I keep checking with them and get the back ordered will ship in 3 or 4 day story as of January 24th. I saw the information about Instabill below and will use it to get a refund. I feel this company is a total rip off and scam. Now my question is....Is there a reliable online pharmacy anywhere????
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2 of 2 people found the following review helpful

Help With Refunds, Tuesday, 26 January 2010

Written by Chrisitne

Overall rating (weighted)
1.0
Reliability
1.0
Ease of website use and range
1.0
Price
1.0
Customer service
1.0
Speed of delivery
1.0
I had the same issues as most everyone on here that has had a negative one and am blown away that anyone has had a positive experience with this company. I placed an order out of the US on 2/26/09 and my e-check cleared on 3/10/09 and I requested a refund on 3/26/09 after hearing nothing from this company, but only receiving an e-mail the day I placed the order stating the Rx would ship after the e-check cleared. So, after 2 weeks of waiting I called and was then told it was backordered for a month. I was never contacted to be told that I wasn't going to receive my order when originally stated. Needless to say after many phone calls to easy md's call center in India and getting nowhere I pretty much gave up on getting my money back, until I was told 2 days ago (1/24/09) almost a year after placing the order that a refund was issued on 9/21/09 which never appeared in my account. I finally stumbled upon a review from another unhappy consumer who found the phone number for the company that processes the e-checks for easy md and is a totally separate business. The woman I spoke with was very helpful and polite and got my refund processed and should be in my account by Friday. The name of the company is instabill and the number is 800-813-2713 or 603-436-1270. I do NOT recommend this company to anyone. It is a 50/50 shot on whether or not you will get your Rx or your refund and those odds are not worth the hassle.
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0 of 0 people found the following review helpful

easymd.com IS A SCAM TO STEEL MONEY, Tuesday, 12 January 2010

Written by Debi

Overall rating (weighted)
1.0
Reliability
1.0
Ease of website use and range
1.0
Price
1.0
Customer service
1.0
Speed of delivery
1.0
never received the products, called and did on line chat, they kept saying it will be there, we are back ordered etc for 3 months. i asked for my order to be canceled and a refund issued. that has been 3 months ago. i call and do on line chat and they say the same thing "processing is experiencing technical difficulties" your refund will be issued next week. they will not do a manual check "they cannot do manual checks" it is a 100% scam to steal money from people, do not use this company.
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1 of 1 people found the following review helpful

I found out how to get my refund....finally!, Wednesday, 30 December 2009

Written by valerie

Overall rating (weighted)
1.0
Reliability
1.0
Ease of website use and range
1.0
Price
1.0
Customer service
1.0
Speed of delivery
1.0
I was told for months that the e-processor was down, etc, and that i would get my refund sometime soon. I called the company that actually charged my account. Their name is instabill and their # is 603-436-1270. Even though EasyMD is a scam, the company that processes their payments is legitamite. I explained my situation and they refunded me within 1 day. Anyone trying to get their money back should call Instabill. Conveniently, EasyMD does not give this information to anyone because they want to steal peoples money!
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1 of 1 people found the following review helpful

great service, Thursday, 19 November 2009

Written by russell lafeve

Overall rating (weighted)
3.5
Reliability
4.0
Ease of website use and range
5.0
Price
2.0
Customer service
4.0
Speed of delivery
4.0
I have used easy about 9 times now only once did my meds take longer than 20 days. Customer service reordered for me and I asked what if I get the other package anyway and she told me to keep as a complimentary for inconvenience. But most of the time its 10 days. I did notice that the price of my lasix almost doubled so I cant shop here anymore but if you can afford them they're great.
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1 of 2 people found the following review helpful

I'm not sure what to say, Tuesday, 20 October 2009

Written by christopher

Overall rating (weighted)
1.0
Reliability
1.0
Ease of website use and range
1.0
Price
1.0
Customer service
1.0
Speed of delivery
1.0
EasyMD is an odd company. My girlfriend ordered some meds and received them. I, on the other hand, placed an order and never received anything. Worse, when i asked about the order, i was told inconsistent things. That troubles me. Whether the company is a total rip or something else is wrong, I don't know. I would not order from them - the risk is too great. There are other on-line pharmacies that are better.
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0 of 0 people found the following review helpful

Crooks!, Sunday, 18 October 2009

Written by Lisa

Overall rating (weighted)
1.1
Reliability
1.0
Ease of website use and range
2.0
Price
1.0
Customer service
1.0
Speed of delivery
1.0
Placed an order in April...on May 20th still had not received my order. Was told that it was backordered. Canceled the order on May 20, 2009 and still do not have a refund. Was told on several occassions that the echeck processor was down. Now I am being told that they processed my refund on September 21st. It is not in my account. They said 24-48 hours. I waited that time and more. Today they told me to wait another week. They've told me over and over again that they would contact me. They have yet to do that. This company will take your money and never ship your order...or if they do, it will be counterfit meds. You will never get your money back! DO NOT ORDER FROM EASYMD! They will rip you off!
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1 of 1 people found the following review helpful

Seem honest, Friday, 16 October 2009

Written by Leah

Overall rating (weighted)
4.1
Reliability
4.0
Ease of website use and range
5.0
Price
3.0
Customer service
5.0
Speed of delivery
5.0
I had ordered from this company Oct 2008 or so and thought I'd just put my 2 cents in. They were back-ordered on the drug I'd ordered. I hadn't realized they hadn't charged my card, my mistake as I assumed they had. I contacted them a month later and told them i hadn't received the order. I was all gearted up to be mad about it, I actually thought they were just a scam and would blow me off. But no-my email was answered within 12 hrs and she informed me they hadn't charged my card as they were backordered on it. I told them, yes-they *had charged my card (I was wrong) and she again immediantly answered my email with a copy of the transaction/order. I felt stupid for flying off the handle when I was wrong (I seem to do that a lot). Anyway, I just wanted to put a good word in for their customer service. It's irritating that they advertized a drug they didn't actually have access to but at least they hadn't charged me and they stayed in touch very well.
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2 of 2 people found the following review helpful

easy md, Sunday, 27 September 2009

Written by keith

Overall rating (weighted)
4.0
Reliability
4.0
Ease of website use and range
5.0
Price
5.0
Customer service
4.0
Speed of delivery
2.0
After ordering, I then read revues and was worried. The order did take 6 weeks to complete, but I got it! I ordered difficult to get anti psychotic drugs but they came thru! I wanted to counter some of the negatives Ive read because if they were really a scam you wouldnt get yours meds at all. I found the customer service both the chat and in person to work, and it was effective. The drugs were back ordered for a while, but I spoke with a supervisor who said he would call for me and try to get it filled, and apparently he did it, because the order shipped a few days later. So they may not always be reliable, but they are NOT a scam!!
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4 of 5 people found the following review helpful

I was worried but they're totally great!, Friday, 25 September 2009

Written by jeanelle

Overall rating (weighted)
4.5
Reliability
5.0
Ease of website use and range
5.0
Price
4.0
Customer service
5.0
Speed of delivery
4.0
this website is not a scam. i used it for the first time just now. I placed the order for bactrim a 60 day supply on september 2nd. i started to get a little worried when i read all the reviews on here and still hadnt gotten my meds by the 16th since they said it usually only takes 10 days. since they hadnt charged my card however i was willing to wait it out. my card was finally charged on the 18th of september. i was prepaired to wait the full 10 days for shipping when i got it on the 23rd! not even the full 10 days! i had a friend of mine who is in college to become a pharmacist look at them and she said that they are the real thing! minus the wait, i am very happy with this company and i will do business again with them!
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1 of 2 people found the following review helpful

be aware - easymd.com equals fraud, Sunday, 20 September 2009

Written by knp

Overall rating (weighted)
1.0
Reliability
1.0
Ease of website use and range
1.0
Price
1.0
Customer service
1.0
Speed of delivery
1.0
its been 6 wks i ordered my meds. for the first week and a half, it was on back order. then i get an email one day with a tracking number of shipment. and then for the next three weeks, i get an error message on the usps website. the customer representative at usps tells me that the tracking number doesn't exist and that i have been frauded.
i contact easymd.com multiple times (atleast once a week) to inquire about my order. each time, they try to tell me a story that its not their fault that i haven't received my meds. And they had no answer for the fraud part. they just kept on telling me that my meds was on the way and i should expect it within the next few days. Until about a week and a half or so ago i just told them to reship the meds since clearly they were lying to me. so, they reshipped it. and this time the tracking number works. But, according to usps tracking system, my meds have been sitting around in a south pacific island called Vanuatu.
Now, trying to cancel my order and going nowhere with that.....

warning to future online medicine customers, don't ever order anything from easymd.com
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1 of 1 people found the following review helpful

Medicine "out of stock", waited, cancelled, four m, Wednesday, 19 August 2009

Written by Matt

Overall rating (weighted)
1.0
Reliability
1.0
Ease of website use and range
1.0
Price
1.0
Customer service
1.0
Speed of delivery
1.0
If you use an electronic check you may be told your medicine is not in stock, and if you cancel, you will not recieve a refund. Done some reasearch and this is a pattern with this company. I would not trust medicine from a company that does this. The one order that I did receive I didn't start using until after I placed the second order and it did not feel the same as the regular prescription from the US. I would not recommend this company unless you like making non-tax deductible donations to anonymous foreign scam artists or potentially endangering yourself with low quality foreign products.
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1 of 1 people found the following review helpful

ALWAYS RELIABLE, Tuesday, 04 August 2009

Written by Rosalind Dodson

Overall rating (weighted)
4.2
Reliability
5.0
Ease of website use and range
5.0
Price
3.0
Customer service
5.0
Speed of delivery
4.0
ORDER COMES IN ABOUT 10 DAYS, ALWAYS GOOD STUFF, NO COMPLAINTS
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2 of 2 people found the following review helpful

7 Weeks,still no delivery, Wednesday, 22 July 2009

Written by Samoo

Overall rating (weighted)
1.4
Reliability
1.0
Ease of website use and range
1.0
Price
2.0
Customer service
2.0
Speed of delivery
1.0
I ordered from Easy.MD on June 1st 2009 via E check (my 1st mistake)and 7 weeks later I still have not gotten my delivery (here in the US.)
At first I couldn`t even get the online chat feature to connect but eventually was able to chat with the rep.
The first issue was the e check clearance time. Do NOT order this way if you are in any kind of rush. I suspect credit cards would be a better way to order.
The second issue was that weeks in to the order they told me that my prescription was in back order. In other words, here is a pharmacy that can`t handle the amount of product they need to be able to ship in a timely manor.
Once the order was finally shipped, they say 10 working days but its already about 17 for me. You also can NOT track your order in real time according to my live chat as of today..

So obviously I could not recommend this company- even if my order comes at the end of this week (which the rep promised me today.) Very shady operation IMHO.
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1 of 1 people found the following review helpful

Finasteride, Thursday, 16 July 2009

Written by Keith Leden

Overall rating (weighted)
5.0
Reliability
5.0
Ease of website use and range
5.0
Price
5.0
Customer service
5.0
Speed of delivery
5.0
Ordered finasteride. Arrived just 5 days later (I live in London). Good price and bona fide product -- blister packaging, well known brand etc
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15 of 17 people found the following review helpful

From somebody at Easy.md, Wednesday, 08 July 2009

Written by Mark Henry

Overall rating (weighted)
5.0
Reliability
5.0
Ease of website use and range
5.0
Price
5.0
Customer service
5.0
Speed of delivery
5.0
The review by Quentina Wilson paints easy.md as terrible. But in her review, below, 'OMG!!!,' she includes her own tracking number. If you put that tracking number in at USPS.com, what you find is that the package was delivered on the 28th, which is exactly 10 days after she placed her order, and 10 days after the tracking number was mailed to her. This is exactly what the site says that they offer. How could it have gone better?

Disclosure: I work at Easy.MD. For US customers all orders are trackable at USPS.com. It is definitely true that E-check refunds are often not smooth, which is something we are working on. We submit the refund request to a gateway, beyond which it seems to be 50/50 what happens to it. As to the Customer Service centre being in India, that is true as well but they are excellent, have been doing this for a long time, and they do want to help. But when you get a customer for whom in fact things have gone perfectly who is berating the call centre for doing exactly what they should be doing, I can see why the call centre sometimes gets discouraged.

We are working on a report that will appear on the front page of the site, which will report the percentage of orders that go out within 1-2 business days, something like what is done at airports with on-time flight reporting. This should help us to improve and should allay fears that orders from us will never arrive.

When orders are placed by credit card, we do not charge the customer unless and until a tracking number has been provided. For US customers, these tracking numbers are trackable online at USPS.com. When orders are placed by e-check, unfortunately the check has to clear before we can dispense the order. This can take a loooong time (it depends on the bank-to-bank reporting apparently) which means that if for some reason the order is not sent ('out of stock' being the most common) then we have the customer's money and we have to refund it.

It is understandable that this would be seriously upsetting for the customer, but the reason why we offer E-checks is for cases where the customer has no other option. E-checks take longer and are generally a pain in the ass for everyone involved. But for people without credit cards it can be very helpful and this is why we offer it.

It seems there are two kinds of customers of Easy.MD. If the item you have ordered is in stock and you pay by credit card, it is either quick and painless and you love us or it is not quick but at least we do not charge you until the order has shipped. If you pay by E-check they can take more than a week to clear. Once the check clears, the item may be out of stock but we still have your money. Nobody is more unhappy about this than we are, because it results in a lot of angry customers and bad will.

As a company we can and should do our best to have everything in stock all of the time. One partial defense is that we specialize in chronic care medications, which means that we would hope that customers would order with plenty of time to spare before the meds that their order is replenishing run out.

It is very disheartening to see all of the negative reviews here. We are six years old and have years of satisfied and repeat customers. All of the criticism is making us work harder. I hope that people who are reading this will keep an open mind about all of the people who get excellent service at a reasonable price but do not post a review.

Mark
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1 of 1 people found the following review helpful

easy.md, Wednesday, 01 July 2009

Written by sarah

Overall rating (weighted)
1.0
Reliability
1.0
Ease of website use and range
1.0
Price
1.0
Customer service
1.0
Speed of delivery
1.0
I have talked to chat line and to chris several timees. my order was first placed 3/09. i only received a partial shipment. they never sent the rest of my order. after i talked to them several times, stated they would send a refund the next week. next week never came, although they promised each time. then they said it was a technical problem, but they would refund. today is 6/30. now they are not answering me. they stole my money.
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2 of 8 people found the following review helpful

OMG!!!, Tuesday, 19 May 2009

Written by Quentina Wilson

Overall rating (weighted)
1.8
Reliability
1.0
Ease of website use and range
4.0
Price
2.0
Customer service
3.0
Speed of delivery
1.0
Hello All: I just finished chatting with Easy MD and here is how it went:Chris [06:33]: Welcome to our real-time support chat. How can I help you today?
quentina wilson [06:33]: i made an order today - i just read the reviews regarding your service and it was not very good. will i have any issues getting my rx in a timely manner?
Chris [06:34]: Yes.
quentina wilson [06:34]: Yes? Are you saying that I will have issues getting the order in a timely manner?? Why?
Chris [06:35]: The shipping service we use is Registered Air Mail. Normally it takes 10 business days for the delivery of package from the date of shipment, though it can take longer. We do not have any other faster shipping service.
quentina wilson [06:36]: So, has it been shipped? Some customers have stated that you all told them the order was shipped but come to find out you ended up telling the customers the order was on back order....should i request for refund?
Chris [06:37]: In order to assist you better, may I have the order number please?
quentina wilson [06:37]: some customers state that it took well over 30 days....RR003431852VU
Chris [06:38]: The maximum time frame is 20 Business days.
quentina wilson [06:39]: OMG!!! I could just request for refund and order from another service - how do i get a refund, please? how long will it take for you to refund my card
Chris [06:39]: May I have the order number please?
quentina wilson [06:39]: 20433847 and how long will it take to see the refund on my card?
Chris [06:40]: Your order was already shipped and your package is on its way.
[06:41]: RR003431852VU is your tracking #.
[06:41]: As the item is sent out recently, usps will have no record of this item.
quentina wilson [06:41]: soooo...are you telling me that i cant have a refund? and i know what my tracking number is....what good is that to me? i would like to have the meds in under 10 days and i can get that elsewhere...
Chris [06:42]: Most of our orders get deliver within 10 Business days only few orders take longer time.
quentina wilson [06:43]: few orders? i notice that the folks in the UK get their rx's in a reasonable amt of time while MOST others didn't - one customer, it took you guys well over 30 days to get her rx to her
Chris [06:44]: If it is that case we will Refund the amount.
quentina wilson [06:46]: you never refunded her money....she says she's still waiting. well, i guess this is a lesson learned....i'll be sure to keep my review of this online pharmacy posted....thank you for your courtesy.
Chris [06:46]: You should expect the shipment in reasonable time.
quentina wilson [06:46]: OH, one more thing.....i don't have to be here to sign for anythin, do i?
Chris [06:47]: Some one need to sign for the package.
quentina wilson [06:48]: Hmmm...I wish that would have been stated on the site. No one is ever home during the day.....what do I do in this case?
Chris [06:49]: If no one is available at the time of delivery the postal people will leave a not at your door step and you may collect the package from the local post office.
quentina wilson [06:49]: ok, great.....we'll see how it goes. thanks.
Chris [06:50]: You are welcome. Have a nice day.
duration 16:56



End Chat



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0 of 0 people found the following review helpful

got my meds, Thursday, 14 May 2009

Written by Karen Anderson

Overall rating (weighted)
3.4
Reliability
3.0
Ease of website use and range
5.0
Price
5.0
Customer service
3.0
Speed of delivery
1.0
I placed an order on 2-24-09 after several calls to customer service, I was told my medicine was on backorder. I tried to cancel and was told in the time it would take to cancel the order, I could have my medicine. I received it on 5-12-09 through registered mail. As far as I can tell it is the real deal. looks authenic to me.
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3 of 3 people found the following review helpful

No problems for me, Saturday, 18 April 2009

Written by Chris

Overall rating (weighted)
5.0
Reliability
5.0
Ease of website use and range
5.0
Price
5.0
Customer service
5.0
Speed of delivery
5.0
Ordered propecia from them on the 2nd, got it on the 10th (I live in the UK). Good price and top quality product.
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2 of 3 people found the following review helpful

This pharmacy needs to be blacklisted., Saturday, 18 April 2009

Written by Dan

Overall rating (weighted)
1.0
Reliability
1.0
Ease of website use and range
1.0
Price
1.0
Customer service
1.0
Speed of delivery
1.0
This pharmacy may have been good in the past but they're crooks now. Two weeks now with no response or shipping information. I will continue to contact them but I doubt I will ever get a response.
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2 of 2 people found the following review helpful

stay away from these people, Friday, 17 April 2009

Written by Sheryl in Virginia, usa

Overall rating (weighted)
1.0
Reliability
1.0
Ease of website use and range
1.0
Price
1.0
Customer service
1.0
Speed of delivery
1.0
Place my order, it was approved and authorized by my card all within 10 mins.
Days later called to inquire about status of my order. Was told it was still processing. Found this site and became worried after reading reviews. Made several contacts thru on-line chat and phone. Same three people answer. Finally told my meds were on "backorder". Decided to cancel and ask for my cards charge to be released. That was like talking to a brick wall. First call they said it would take 48 hours. Then next call was 24-48 hours and then after a tirade on my part was told maybe same day. But up to my card company. You see where this is heading. I explaind several times to easymed that I didn't understand how it can be authorized in 10 mins but not released in the same amount of time. Still nothing and the bank said I would have to wait 7 or more days.
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5 of 5 people found the following review helpful

Do NOT use this pharmacy!!, Thursday, 09 April 2009

Written by LR2975

Overall rating (weighted)
1.0
Reliability
1.0
Ease of website use and range
1.0
Price
1.0
Customer service
1.0
Speed of delivery
1.0
I placed an order and received no word from them and contacted them after 2 weeks and was told the same thing for 3 weeks straight, that the product was back ordered, but don't expect them to contact you and tell you that. Then trying to get a refund is even more difficult, don't expect to ever talk to anyone helpful or receive a refund, they will always have some "technical" issues when you need your money back. This is such a ridiculous excuse of a company and I do not know how anyone has had a good experience with them.
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8 of 8 people found the following review helpful

DO NOT EXPECT A REFUND FROM THEM!, Friday, 20 March 2009

Written by klaus carr

Overall rating (weighted)
2.2
Reliability
1.0
Ease of website use and range
4.0
Price
4.0
Customer service
1.0
Speed of delivery
1.0
I placed an order on 3/3/09. I immediately canceled it ( same day) however they processed my e-check right away. I have not received anything from them but wanted my $62 back. They keep stating they will refund in 5-9 business day. It has been 12 business days and still no refund. Now they will not respond back to my inquiries. I will not ever use them or ever expect to see a refund from them. They are fast to take your money but near impossible to get it back. WARNING... SHOP ELSEWHERE!!!!
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3 of 6 people found the following review helpful

Good service, Saturday, 17 January 2009

Written by James Everett

Overall rating (weighted)
4.5
Reliability
5.0
Ease of website use and range
5.0
Price
4.0
Customer service
5.0
Speed of delivery
4.0
Glad I chose this one. Only took about a week to get my order in the UK. OK prices, will use again. Cheers!
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4 of 4 people found the following review helpful

Reliable, Tuesday, 06 January 2009

Written by Customer

Overall rating (weighted)
3.8
Reliability
4.0
Ease of website use and range
4.0
Price
4.0
Customer service
4.0
Speed of delivery
3.0
Items are often backordered but you are not charged until they ship the item and then it takes about ten days to arrive in North America. They haven't failed me yet and I've got another order on the way so I'll let you know if there's a problem now. I'm disappointed they stopped carrying soma however.
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2 of 3 people found the following review helpful

Easy-MD, Wednesday, 31 December 2008

Written by KSB

Overall rating (weighted)
3.6
Reliability
4.0
Ease of website use and range
5.0
Price
4.0
Customer service
3.0
Speed of delivery
2.0
I ordered Metformin from Easy-MD. I received an email to confirm my order, than another email when the item shipped. The shipping was slow, but I did receive my order. Also, the order came via Registered Mail, and I had to sign for the package. I will order from them again.
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4 of 5 people found the following review helpful

Buyer Beware, Tuesday, 23 December 2008

Written by AE

Overall rating (weighted)
1.7
Reliability
1.0
Ease of website use and range
2.0
Price
3.0
Customer service
1.0
Speed of delivery
1.0
Please do not order from these folks. I placed my order and did received an email stating it had been shipped. I did not receive the order and spoke with customer service via Live Chat who asked me if I wanted a refund which I said yes. I never received a refund or the product I ordered. When I contacted them again to request a refund for the second time I was told too much time had lapsed and that how did I know that their customer service told the company to issue me a refund. Horrible customer service and I would not ever order from this company again.
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5 of 6 people found the following review helpful

These guys suck. , Saturday, 22 November 2008

Written by richard perran

Overall rating (weighted)
1.0
Reliability
1.0
Ease of website use and range
1.0
Price
1.0
Customer service
1.0
Speed of delivery
1.0
two months later and still nothing. promises made, no email replies online help is rude. warning on this one. your items will never come.
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6 of 9 people found the following review helpful

sucks and meds are counterfeit, Monday, 03 November 2008

Written by dh

Overall rating (weighted)
1.7
Reliability
1.0
Ease of website use and range
2.0
Price
3.0
Customer service
1.0
Speed of delivery
1.0
order arrived in about 5 days. the 'generic' brand was totally counterfeit in its ingredients. DO NOT PAY money to this company!!!!!!!!!!!!
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5 of 8 people found the following review helpful

Pissed off., Friday, 10 October 2008

Written by Boris

Overall rating (weighted)
1.9
Reliability
1.0
Ease of website use and range
3.0
Price
3.0
Customer service
2.0
Speed of delivery
1.0
i've been told that the medicine will arrive in around 10 days.

after 18 days of not receiving the shipment and not hearing anything from them, spoke with live chat.

they told me that they're sorry and the item is backordered.

when i've asked why i've not been notified, they told me the farmacist usually contacts by email.

there was no answer as to who's the farmacist or why i wasn't contacted by him.

canceled the order and will never deal with them again.
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7 of 8 people found the following review helpful

Good Communication, Thursday, 28 August 2008

Written by M Schumacher

Overall rating (weighted)
3.8
Reliability
4.0
Ease of website use and range
5.0
Price
3.0
Customer service
4.0
Speed of delivery
4.0
I recieved 100 Tramadol in 15 days from ordering, shipped to Ontario. Costumer Service was excellent. They answer the phone, emails and have a live chat option which is very helpful, I will use them again.
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4 of 4 people found the following review helpful

Used to be good, Tuesday, 27 May 2008

Written by RMurphy

Overall rating (weighted)
3.9
Reliability
3.0
Ease of website use and range
5.0
Price
5.0
Customer service
4.0
Speed of delivery
3.0
If you can get your order through, they are great. The customer service is decent, but their website continues to give a 'gateway error' upon approving transactions. I've had to move on to another pharmacy because I have been unable to order anything via credit card.
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10 of 11 people found the following review helpful

Easy M D Ripoff, Friday, 09 May 2008

Written by Dan Dickey

Overall rating (weighted)
1.0
Reliability
1.0
Ease of website use and range
1.0
Price
1.0
Customer service
1.0
Speed of delivery
1.0
Order placed In November 2007, notified in January 2008 that each item backordered...Asked for refund and given confirmation by EasyMD...After multiple communications, I have still not recieved my refund, and now they will no longer return my communications. I can't understand where all these satisfied users are coming from, because I have personally talked to other "ripped off" customers, since my experience.
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11 of 13 people found the following review helpful

DON'T DO IT!!, Wednesday, 16 April 2008

Written by Ed

Overall rating (weighted)
1.0
Reliability
1.0
Ease of website use and range
1.0
Price
1.0
Customer service
1.0
Speed of delivery
1.0
Paid $150 by credit card. Never received order. Customer service was unresponsive.
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9 of 10 people found the following review helpful

Pleasantly surprised, Tuesday, 11 March 2008

Written by Jeff Meyschal

Overall rating (weighted)
5.0
Reliability
5.0
Ease of website use and range
5.0
Price
5.0
Customer service
5.0
Speed of delivery
5.0
No evidence of a backlog with my order, got it inside 2 weeks here in Houston. This was the only site I could find that stocked what I wanted, so it was also the cheapest! Will definitely use again.
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