|Product quality / site reliability (weighting = 40%)||2.0|
|Ease of website use and range (weighting = 5%)||4.0|
|Price (weighting = 30%)||3.5|
|Customer service (weighting = 10%. Optional)||0.5|
|Speed of delivery (weighting = 15%)||0.5|
Starlite no longer reliable
Jim used to be very reliable. Never had a problem, and orders would arrive here in North America in as little as 10 days. Now my last two orders have never arrived and Jim hasn't had much to say about it. He's certainly not sending a replacement order. Anyways, two orders placed in September and November have not arrived and I won't be using Starlite anymore. Which is too bad, because they were an excellent source for a while.